A parking area is located in the rear of the House.
Rides are available to Albany Medical Center through their shuttle service. For shuttle service, call 262-8700
Please keep your room door and all outside doors locked at all times. You will be provided with an access code upon check-in, please DO NOT give this combination to visitors.
Smoking is permitted on the front porches only. Smokers please use the ashtrays that are provided and clean them when needed. No candles, incense or open flames in RMH.
No alcoholic beverages are allowed in the Ronald McDonald House.
All food and drink MUST be eaten in the kitchen, dining room, or basement. Please do not eat or store food in your room.
Children should be supervised at all times in the Ronald McDonald House. Please keep in mind that House staff CANNOT be babysitters, nor can children be left in the House unattended. Please straighten up after your child is finished playing. We ask that you and your children respect our quiet hours from 10:00 PM to 9:00 AM.
If you have the opportunity, you may check the volunteer clipboard on the front desk to see how you might help with general upkeep of the House.
A medical resource library is available for your convenience. Materials include information on childhood illness, coping, inspirational books, etc. Please see staff for further assistance.
A family computer is provided in the Family Health Library. Internet access is provided. Please be respectful of our guidelines posted near the computer.
There are free washers, dryers and detergent in the basement laundry room. An iron and ironing board are also available.
Please clean up after yourself each time you use the kitchen. Empty trash when full. All dishes must be washed in the dishwasher after use. Please do not wash dishes other than pots and pans by hand.
The House supplies many staples for the kitchen. Help yourself to any House food in the cupboards or sharing refrigerator. A milk dispenser is located in the pantry. Please label all food that you bring in with your name and the date it was opened or purchased. (Markers and stickers are located in the kitchen.) Upon your departure, please discard any food items that cannot be used by others. Remember, food and beverages are to be eaten in the kitchen, dining room or basement area only. Please do not take food or beverages into the bedrooms or other common areas.
Our community supports our MEAL PROGRAM here at Ronald McDonald House of Albany. Please refer to the calendar on the Sharing Fridge to see who will be preparing the evening meal for you each day. Meals are usually ready between 5pm–6pm. If you are available to eat then, take a moment to say thanks to those who have prepared it for you. If not, take time to enjoy the meal later in the evening. On nights that are not scheduled, please help yourself to shared food.
Your beds will be made up when you arrive. Clean towels will be in your room. You are responsible for laundry and keeping your room neat during your stay.
Families may stay at the House for up to 30 days. At the end of 30* days, the family must leave the House for at least 5 days. You may be readmitted, circumstances permitting.
If you will be leaving the Ronald McDonald House for more than 1 night, you must check out with the House staff.
*As your stay approaches 30 days, your situation will be reviewed by the House Staff. Your stay may be extended for valid medical reasons.
A donation of $10.00 per family per night is requested. No guest will ever be turned away for an inability to pay the suggested donation. Checks may be made payable to the Ronald McDonald House Charities (RMHC).
A telephone is located in your bedroom. Dial 9 for a dial tone to place your local, collect or credit card calls. A busy signal when dialing 9 indicates that all lines are currently busy.
Incoming calls are accepted from 9 AM to 9 PM.
If you are unavailable for incoming calls, they will be transferred into your voice mail. You may dial 440 to check your messages when your light is lit.
After 9 PM, calls for emergencies will be forwarded by our house manager. During the night message, callers may enter your extension number and be transferred directly to your room. Your extension number is your room number plus 100 (i.e. Room 2 is extension 102).
*** All phone numbers listed above are in the 518 area code